photobox

Case Studies

About

Photobox Group is Europe’s leading digital consumer servicefor personalised products and gifts serving millions of customers a year in over ten markets and parent of the Photobox, Moonpig, Hofmann and posterXXL brands.

From photobooks and unique artwork to the very latest personalised apparel, gifts and greeting cards, the Group’s products enable customers across the world to share stories, celebrate great moments and inject personal expression into their everyday lives.

 

Where we came in

Following a recommendation, Photobox Group approached us to support them in finding a Head of Customer Service (which we successfully achieved!) Since then we have been working with Photobox Group for a number of years across their 2 London sites.

Company Facts:

  • 1000+ employees across the 4 brands
  • 5 company owned factories
  • 12 million active customers across 13 countries

 

Roles successfully recruited

We have successfully recruited a number of key positions into their contact centres:

  • Director of Operations
  • Head of Customer Service
  • Contact Centre Manager
  • Team Leader
  • Trainer
  • Analyst